Delete your NorbiTracka account and data

1. Overview

Deleting your NorbiTracka account removes your cloud profile, credentials, device enrolments tied to the account, location history, emergency contacts, family memberships, and evidence artifacts after a 14-day grace period — unless an open incident or legal hold blocks the request.

Uninstalling the Android app or disabling Device Administrator alone does not delete your cloud account.

2. Before you delete

• Export a copy of your data from Portal → Settings → Download my data (JSON export of account, devices, contacts, geofences, and incidents).
• Cancel or finish any active Paystack subscription from Portal → Subscription if you no longer need billing.
• Resolve open theft, SOS, or other incidents — deletion is blocked while any incident is open or marked with a legal hold.
• Remove Device Administrator on enrolled Android phones (Settings → Device Admin) if you still have access, then sign out and uninstall.
• Tell family members you will leave shared circles; memberships end with the account.

3. Delete from the portal (recommended)

• Sign in at https://portal.norbitracka.com/ (same account as the Android app).
• Open Settings → My account → Delete account.
• Tap Send confirmation code — a 6-digit step-up code is emailed (and SMS’d if a phone is on the account).
• Enter the code, type DELETE in the confirmation field, then tap Schedule deletion.
• All sessions are revoked immediately. You are signed out. Hard deletion runs after the 14-day grace period.

4. Delete by email

If you cannot sign in, email info@norbitracka.com from your registered address with subject "Delete my account".

Include your full name, registered email, and any Norbi ID or IMEI you still know. We verify ownership before scheduling deletion — typically within a few business days after verification.

5. What is deleted

• Profile: name, email, phone, password hash, MFA secrets, passkeys, consents, communication preferences, shield policy.
• Sessions and API tokens — revoked immediately when deletion is scheduled.
• Devices enrolled under the account (unlinked / removed with the account purge).
• Emergency contacts, family groups and memberships, geofences / safe zones.
• Location history, SOS contacts configuration, and incident records after purge — evidence files are forgotten from storage when the account is hard-deleted.
• Billing references on our side; card numbers were never stored by NorbiTracka (Paystack).

6. Timeline

• Immediately: step-up verified → soft-delete scheduled → tokens revoked → signed out.
• Grace period: 14 days (configurable). Contact support if you need to cancel a mistaken request during this window.
• After grace: automated purge hard-deletes the account and forgets evidence artifacts.
• Backups: encrypted backups may retain residual copies for up to 30 days before overwrite.

7. When deletion is delayed or refused

• Open incidents (theft, SOS, panic, tamper, missing child, etc.) — resolve or close them first in the portal.
• Legal hold metadata on an incident — deletion waits until the hold is lifted.
• Valid law-enforcement or regulatory process requiring retention.
• We may ask for additional ownership proof when the email request does not match the registered address.

8. Alternatives to full account deletion

• Remove one device: Portal → Devices → device detail → remove device (step-up code may be required).
• Leave a family circle without deleting the account.
• Disable Device Admin, turn off tracking, and uninstall the app while keeping the portal account for later.
• Cancel paid subscription and remain on Trust (free) without deleting data.

9. Google Play Console URL

Use this page as the Account deletion URL in Google Play Console: https://norbitracka.com/delete-account/

In-app path: the Android app links to this page from legal screens; self-serve deletion runs in the signed-in web portal under Settings.

10. Questions

Privacy or deletion questions: info@norbitracka.com. Full privacy policy: /privacy/. Legal hub: /legal/.